About Roots Shipping and Delivery

1. How does Roots calculate shipping fees?

A shipping fee ofSGD 1.99 will apply to orders below SGD50. Enjoy free shipping on orders above SGD50.

2. Can I change my shipping option?

You may change your shipping option only during checkout. Once an order has been placed, the shipping option can no longer be modified. If you wish to change your shipping option after placing an order, please cancel the order and place a new one.

3. How long does it take to ship my order?

For non pre-order products, please allow up to 2 working days for order processing and shipment preparation. Once your order has been shipped, you will receive a confirmation notification with tracking details.

For pre-order products, the estimated shipping timeline will be stated on the product page.

4. Can I cancel my order?

Orders may only be cancelled before they have been processed or shipped. Once an order has been prepared for shipment or handed over to the courier, cancellations will no longer be accepted.

If you would like to request an order cancellation, please contact us as soon as possible at [your customer service email/contact].

5. What is Roots’ returns and refunds policy?

Due to food safety and hygiene reasons, all food and beverage products sold are non-returnable and non-refundable.

However, if you receive an incorrect, damaged, or defective item, please contact us within 3 days of receiving your order with your order number and clear photos of the product. We will review the case and arrange for a replacement or refund where applicable.

Refunds, if approved, will be processed via the original payment method. Processing times may vary depending on your payment provider or bank.